ZELLE New Energy introduced a strong service belief at the beginning of product development and engineering design. ZELLE new energy get a chance for you to win a full range of services, we have been enhanced the traditional pre-sale service for providing customer satisfaction service, the service content extends to every aspect of product development, production, transportation and engineering design, installation, and commissioning of the system. ZELLE New Energy adhere to the user-centric, strengthen the service work, the full implementation of "customer satisfaction project". We promise we will seriously get 100 points for every customer!

Product Quality Assurance
Conscientiously implement the national "Product Quality Law" and "Consumer Rights Protection Law", "The liability provision for a portion of the goods for repair, replacement, return "; products and services must be performed the country's new three packs of regulations.

Consultation Service

Company headquarter （400-003-9995）and all the cities where service centers across the country have been set up hotline, which can accept all kinds of consultation from customers.

Warranty Service

Company implement free maintenance service for the first heating season warranty products, and provide advice and maintenance for heating system operation to ensure the normal operation lasting system; provide maintenance for two years, a lifetime warranty and maintenance services.

Maintenance Service

National implementation of 48 hours (24-hour in city center) booking service (limited to a service point), various service outlets all over the country are at your call.

Technical support and training 

The company will provide free technical support and technical training in aspect of systems products and systems management for users.

The company will establish a customer profile for each user an electronic file, so that easy to manage user information in order to provide more comprehensive and timely service.